Main Street Bank branch update
UPDATED AS OF NOVEMBER 4, 2020: As a result of guidance from Governor Baker and the State of Massachusetts, starting on November 9, 2020, all Main Street Bank branch locations will be accessible during normal business hours by drive-up or appointments only. Please review the information below for more details on this decision.
The following information includes general questions and answers that we have received most from our customers and communities.
- Will Main Street Bank be adjusting branch or office hours?
- How else can I do my banking?
- What should I do if I need support paying my loan at Main Street Bank?
- How has Main Street Bank been impacted?
- Massachusetts COVID-19 Business Compliance Attestation
- Do I need to be concerned about scams or fraud?
- What other information do you have about COVID-19 (Coronavirus)?
Will Main Street Bank be adjusting branch or office hours?
Starting on November 9, 2020, all branch locations will be accessible by drive-up or appointments only. This decision is made following guidance from Governor Baker and the State of Massachusetts and an abundance of caution to protect the safety and wellbeing of our customers and employees.
Due to the nature of our Sudbury branch located inside a supermarket, the branch will remain OPEN for customer transactions at this time. We encourage customers who need to perform more in-depth transactions other than routine deposits or withdrawals from the teller to make an appointment at another branch location if possible.
For safety deposit box access or all other needs, you may call your local branch to schedule an appointment or schedule an appointment online. We are committed to providing the service and support you depend on daily, and we are proactively implementing contingency plans that ensure all critical business functions can continue during this time.
We will always post any changes in branch and office hours on our website, so please continue to check this page for any updates.
How else can I do my banking?
We encourage our customers to use these convenient alternative methods of banking.
- Mobile Banking and Online Banking let you monitor transactions, make transfers, pay bills, and send money to friends and family at any time. Download our mobile banking app for iPhone or for Android devices, and enroll in Online Banking today. If you have a passbook savings account, you can easily switch to a statement savings account and keep your same account number by calling 508-460-4188 and have access to your account via our mobile and online banking tools.
- Mobile Deposit allows you to deposit checks into your account by taking a picture with your phone. Learn how to use Mobile Deposit.
- Open a new account online through our secure online application.
- Apply for a loan or mortgage online using our secure website application. Apply for a Personal Loan or apply for a Mortgage right from our website.
- Use the ATM or drive-up and avoid using the lobby. Remember to sanitize or wash your hands after using any public machines and devices! All of our branch locations have a drive-up lane (except for Sudbury) and drive-up ATM option (except for Sudbury and Littleton.)
- Call us. If you want to avoid the crowds, you can get support from us 24/7. Call 508-481-8300.
- Provide your email address to us so that we can continue to communicate with you about important notices and relevant information about the bank.